The IHG Priceless Surprises promotion has been a fun one, but a relatively painful one. It started out all fun and games, when an enterprising blogger figured out that rather than staying 94 times at IHG hotels, you could just mail in 94 envelopes that would net you about 50,000 IHG points. I immediately started my minions to work! 94 envelopes for me, and 94 for my wife, hoping to net 100,000 hotel points.
The saga continues
I’m used to these types of promotions taking a little bit of follow through to actually GET what they say you should get. I once did a promotion involving a laptop, 10 pieces of anti-virus software, 2 printers and 47 mail-in rebates, so I know how this goes.
Here are some of the updates that I’ve made on my saga
- When should I be worried about my 94 envelopes?
- My IHG Priceless Surprises emails have started coming in – including one “You did not win”!?!
- One day left to get 50,000 hotel points
Promotion ended March 15th…. now what?
My account got all 94 of my game plays after only a brief delay. I won 2,000 points twice, 1,000 points 3 times and the other 89 times were 500 point wins – for a total of 51,500 points. My wife, who mailed her 94 envelopes in the day after mine, was stuck on only 14 gameplays for the longest time, but eventually got up to 54 plays. On March 14th, the day before the contest officially ended, I emailed to complain, and received another 16 entries, for a total of 70 plays. She currently has won 1,000 points 5 times and 500 points 65 times, for a total of 37,500 points. I’ve verified that the 89,000 total points have posted to each of our accounts.
I have emailed Hello World AT LEAST 3 times about my missing 24 plays. The last email, which I sent to questions@helloworldfulfillment.com on Sunday was returned with an auto-responder saying basically “Sorry about your luck – the contest ended March 15th”. I am quite sure that Hello World is happy to see the end of this contest as I bet they got WAY more than they bargained for 🙂
At this point I’ll be reaching out to IHG, and I feel pretty confident that they will at least credit me the minimum of 500 points for my missing 24 entries, or 12,000 points total. We shall see!
Anyone else in the same boat with missing IHG Priceless Surprises entries? Any other good tips for getting your points?
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Yes! I got about 12 entries, then my husband got ALL 94 entries after I sent HelloWorld a note on his behalf. I also waited until March 13 when I began to panic. I got one auto-response and nothing since. I am glad that I have company! (My husband got a few 1,000 and 2,000 wins as well as a few 0 clunkers. However, he did win a night ANYWHERE at an IHG hotel, so I am pretty psyched about that!)
Just checked again. 73 total entries for 500 points each, many delivered March 15. 2 previous wins of 1,00 points, netting me 50,500. Not bad. I won’t complain anymore.
I like their hotels for the US because they are all over with fairly good quality. Holiday Inn Express rocks, all around the world. The IHG in Vienna was super luxurious!
Thanks for the post so I can check off one more thing on my “to-do” list!
Get over it. Start paying for your stays now. What do you think this is, the March of Dimes?
Lemme guess, you’re a trump supporter…. and for you, a promotional deal is always re-negotiable, and when confronted with terms of the original deal, you can always keep loudmouth talking, bullying, and shutting down anybody who dares to complain with that knowing, nasty barb, “get over it — sucker”
LOL when I first read this comment on my phone I thought you were talking to my original post, which I thought was weird, since like I think you’re saying – it’s IHG / HelloWorld that’s the one who is changing the terms of the deal!
I sent 94 the middle of February and have not got one email. I to emailed them 3 times and two days ago was asked for my IHG number. Have yet to hear back.
Try clicking the link that comes with one of your old emails. I didn’t get my remaining emails but I was able to click in play the elevator game.
Yes – I know the same link is in all the emails. When I click it though, it tells me I no longer have any entries to play
Please keep us posted on results from contacting IHG. I am a good 20 responses short as well and was wondering if there was any possible recourse.
I have yet to receive any points in my IHG account; so I am still not positive how many I am going to receive credit for total. Once the points roll in I will know how many game pieces are missing. Guess I will email IHG direct for this since we are all getting the auto email from HelloWorld.
I did not keep as accurate records. I did not email IHG. but my results were > I think I got all of mine. my wife got about 2 thirds. my son which is 22 years old but does not have an Ihg MasterCard. (I put down the same numbers as mine)
Got Zero game plays. overall it was more work than I anticipated but well worth getting the points I did.
My wife and I combined for 110,000 points but not without issues. My wife never received any emails. After a tweet and 2 emails IHH sent me the Hello World email and they told me she hadn’t registered! After I showed them the email confirming her registration it was resolved. I only received half of my emails – I used two emails and only recovered emails from one of them. Same thing – they told me I hadn’t registered. I showed them my other emails that proved I had. I cc’d IHG on all emails and it was finally resolved. Painful but worth it on the end.
I received most of my plays, I clicked through the emails to eventually get my 94 after reading that hint somewhere. However, my husband got 0 entries. I confirmed with IHG that he was registered. Mailed them the same time as mine and the same manner. Reached out to Hello World with no response on March 14 and since then, IGH directed me back to HelloWorld. Hopefully they give him the points as it was a lot of work and now run around to get the points.
I’ve received 81 of 94 entries. I contacted Hello World and have received 3 responses, each one asking for my IHG number (which was included in my original, so have given it to them four times now). My most recent response said it had been turned over to IHG who would contact me within 48 hours, and they referred me to rewardsclub@IHG.com for followup if needed.
I don’t expect to hear anything, but the points that I did get are much appreciated.
I received this same response Monday.
I received only 72 replies to my 94 entries – 2 or 3 were 1000, one was 2000. The rest were 500. Thanks for the follow-up ideas.
I never received any of my points. They’ve responded to my emails but no points yet…..
I was missing some game plays as well. I emailed IHG customer service at ihgservice@ihg.com on Feb 8. I received this response that same day:
Dear Ms. XXXX,
We appreciate you taking the time to reach out to IHG Social Media Service regarding the Priceless Surprise promotion.
Your query has been forwarded accordingly to our Priceless Surprise Support Team and I’ve asked them to reach out to you via email once information is made available regarding this matter.
Thank you for your patience and we appreciate your business with IHG as one of our valued IHG Rewards Club Platinum Members.
The remaining game plays arrived 4 days later.
Points with a crew. Who did you reach out to at Ihg (email, phone, tweet) and what did you say I order to feel like your issue would be resolved? I’m in a similar situation and would like to follow in your path.
Thank you!
I actually haven’t emailed them yet, but I think I’d do what JP mentioned – ihgservice@ihg.com
HelloWorld sent an email in early March claiming NOT registered. The IHG account proves otherwise.
Called IHG CSR who transferred me to a Supervisor. The Supervisor said she would need to send the information to a Specialist.
On the IHG account, in February the promo had an end/expiration date of Feb 29th. Sometime in early March the promo link under My Offer Status was removed. Recently, the Priceless Surprises link under My Offer Status has reappeared with a new end/expiration date of March 31st.
I sent 90 entries dividing the entries among two e-mail accounts. I received e-mails/game plays for only one of my e-mails, and only for about 20 game plays. Of the 20 game plays, about 7 of them wouldn’t work saying that I had already played.
Still missing about 70 game plays.
I’ve e-mailed them about this with no response, other than automated.
This was a total fraud.
The Priceless Surprises company should be investigated and prosecuted.
Received about 25 out of 94 game plays and my points posted. Husband received zero. Maybe I forgot to register him. Guess I’ll send an email.
I have 24 missing plays and my wife has 10. I sent the request since early month but no update yet. Hope they would honor the missing points.
I did not get credited for 24 or my entries. When I wrote Helloworld, they
responded that I did not have any more coming to me.
I just gave up trying to do anything about it.
Same with us, right down to the number of 24 missing entries. I emailed IHG today and we’ll see what happens
My points have have all been credited. But I won a ‘free night’ on January 26th and have yet to see it. Luckily I did a screen print so I can prove it.
IHG Points Update: Received an email from a Customer Retention Specialist today stating 47,000 points have been added to the IHG account!
I checked the account and it shows the point total higher by 47,000 points. IHG Rewards Club has come through!
That’s awesome! Hopefully they come through like that for all of us!
I got all my entries but my wife got zero! Then we realized she never registered. We did register before the contest expired but no luck on any entries. Sounds like a lot of people who did follow the rules got screwed . Who wants to start the class action lawsuit?
After just a form reply from Hello world, I was able to have a live online chat with an IHG Rewards Customer Service person. I eaplained the problem about missing entries, was given a case number, and a few days later received a nice note saying the missing points have been credited to my account. Try the live chat option!
I was missing 12 entries. Within a week of emailing IHG, I got 6,000 points in my account and apologies that the promotion had ended so they could not give me entries but only the minimum number of points. IHG Rewards Club came through!