Lots of talk (The Gate, Miles to Memories, One Mile at a Time, the Winglet, others) in the travel world today about a big hack at British Airways, with many people saying that they are unable to log in to their British Airways accounts
This is the error I’m getting if I try to log in
Some people have reported that they’re able to log in after requesting a change in password, only to find that all of their Avios are gone with a note saying they were taken “ex gratia”
ex gratia: (Especially with reference to the paying of money) done from a sense of moral obligation rather than because of any legal requirement:
There is (of course!) a Flyertalk thread all about it – the prevailing wisdom seems to be that there’s not a lot you can do now. You can call British Airways (good luck getting through!) or email.
Of course for me, I am RIGHT in the middle of trying to transfer my Chase Ultimate Rewards points over to British Airways in order to book a European trip for this summer
(SEE ALSO: Chase Ultimate Rewards: 5 reasons I think they’re the best miles out there)
I can understand people freaking out about this, but it looks like this is a British Airways bug and they are working on it. You’re not alone! There have been reports of people still being able to book awards over the phone, but I’m not sure how Chase transfers would work – I’d probably hold off on doing that, just to be safe.
Remember, many of the prices for British Airways Avios are going up as of April 28th – see also: 6 winners and losers with the British Airways devaluation
This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as thepointsguy.com. This may impact how and where links appear on this site. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. Other links on this page may also pay me a commission - as always, thanks for your support if you use them
User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.
Dan Miller travels with his wife and 6 (SIX!) children. He loves to help families travel for free / cheap, especially larger families. If you are looking for help, drop him an email at 
Recent Comments