It’s hard to believe it’s been over 3 years since the Turkish Airlines sweet spot first came out, where you can use 7500 Turkish miles to fly one way between anywhere in the US, including Hawaii. We had a family trip planned to Hawaii back in March 2020 so…. yeah…. I’ll let you figure out how that ended up
(SEE ALSO: Canceling my trips due to coronavirus)
But with things (mostly?) back to normal, it was time to get that trip back on the calendar. Plus, my 105,000 Turkish Airlines miles that I originally transferred back in 2019 were set to expire in December 2022, with no reasonable way to extend their expiration.
What is the Turkish Airlines sweet spot
Turkish Airlines Miles&Smiles has an award chart where it costs 7,500 miles one way for any domestic flights within the United States. This includes trips to Hawaii, which is the most lucrative use of the Turkish Airlines sweet spot, since it’s 1/3 (7500 vs. 22500) of the cost of using United MileagePlus miles to book the exact same United flights.
(SEE ALSO: Booking the Turkish Airlines 7,500 Mile Sweet Spot: How I Did It)
Finding flights
I did a 1 month trial of AwardLogic for $19.99 to look for flights. I’m not sure if it was worth it just for this trip, since United’s search is pretty good as well, but I was also using it to help find award availability for a couple of other trips as well. If you find Hawaii flights on United.com that say 22,500 miles + $5.60, then that should be available to book with Turkish Airlines Miles&Smiles miles (or any Star Alliance or United partner)
We searched a bit (it’s a lot harder to find availability for 7!) and was able to find decent flights that gave us the right amount of time in Hawaii. We are flying economy, though the same process would work for finding business class availability (but it’s probably harder to find dates)
Trying to book online
In theory, you can book these flights online on the Turkish Airlines website. Login to your account, choose “Miles Transactions” and then “Star Alliance Award Ticket”. In practice, I never got anything to show up. Even on dates where United had availability, I would always get the following error:
I tried searching for shorter tickets, nonstops, whatever. I occasionally got flights to show up, but nothing that gave me any sort of rhyme or reason why it would work.
Emailing Turkish Airlines
So the next step was emailing the Turkish Airlines sales offices with my booking request to put it on hold. I emailed a few of them and then after I got no response, I literally emailed every single one. I got mostly no responses, a few people said “call the call center” but I did eventually get one response where the agent put my reservation on hold. I am not sharing which one because I think it’s random who chooses to respond and I don’t want this office to get flooded with responses.
Based on my experience actually trying to pay for the reservation (see below) it may make sense to just call the call center to do it, though that might require preemptively transferring your points over to Turkish (this wasn’t an issue for me because I already had 105,000 Miles&Smiles miles in my account)
Call 1 – 37 minutes
With that information all set, I called the Turkish Airlines call center. There was definitely a language barrier with the agent I got on the phone. I try not to be too frustrated about this, since clearly English is not their first language and I should probably be glad I don’t have to learn Turkish to book this flight. Though, to be fair, IMO I do speak a second language better than this lady’s English :-). A few snippets
- Her: Can I get the month for the birth date?
- Me: April
- Her: No, I need the month, like February, March…
- Me: April.
There were a few instances like this. She got all of our birthdates, then sent me to the weird automated credit card payment system. I put in my card information to pay the $39.20. Then she sent me to the automated place to pay with miles. It asked me for my PIN and at first I didn’t know what it was, but then I finally got it correct.
But she said there was still a problem. She tried for a few times and then said (I think?) that there was a problem with the birthdates for the last 3 passengers, I would have to call the sales office, and that she didn’t have a phone number for them.
Sigh….. The only thing I could think of was that the last 3 passengers were kids, so maybe they needed to be booked as Children tickets instead of Adult tickets (not that anyone will check that but maybe?) So I emailed the sales office again and she was able to adjust those as Children tickets.
Call 2 – 41 minutes
So the next day it was time to try again. Thankfully this person had much better English. We were zooming through the birthdates, I paid my $39.20 in taxes (again) and then put in my Turkish Airlines PIN for the miles but there was a problem. She said there was missing information, so she requested everyone’s passport information. I thought that was silly since it was a domestic flight, and I can’t imagine that you would need to have them but whatever, I just gave her the information. Then she asked for email address and phone number. I gave her that and we tried again. I ended up putting in my PIN like 7 or 8 times but finally it just decided to work. I got 14 emails and a ton of text messages all at once – my phone was blowing up.
So with one half booked, I got cocky and tried to book the other half of the trip. I’m not sure why I didn’t book it all as one reservation – call it a rookie mistake. I gave her all the birthdates and passport numbers again, but there kept being a problem with “missing information” that was causing the tickets not to book.
She ended the call with saying there was missing information and something was wrong and to call back in 5 minutes. That sounded suspiciously like “please call back later and hopefully someone else will pick up the phone”. But I had no choice, so I hung up
Calls 3 through 7 – now it’s just getting ridiculous
Now it just started getting ridiculous. As you can see above, I made a LOT of $39.20 purchases on my Venture X card. I’m actually surprised I never had any rejected as fraudulent. Thankfully it does look like I am correctly getting rebated for the purchases that never made it.
Here’s a readout of my call log
- Saturday 10/22 – 28 minute call
- Monday 10/24 – 14 minute call
- Monday 10/24 – 31 minute call
- Tuesday 10/25 – 9 minute call – at this point my initial reservation had expired (I think they’re good for 72 hours), so I emailed the sales office again and it took a few days before they responded and gave me a new PNR.
- Friday 10/28 = 25 minute call
Call 8 – 23 minute call (for the win!)
After failure on Friday night, the agent (again) said that there was a problem with the account information. He said that he would check this with his supervisor but his shift was ending (it was about 5pm so 1am Turkey time). I asked if we could just book a brand new reservation (there was still award space showing on United) but he said he couldn’t do it before his shift ended. He said he would call me the next day when his shift started at 3:30pm (7:30am US time)
Did he call me Saturday morning? No, dear reader, he did not.
I mean I wasn’t actually EXPECTING him to call me, but anyways Saturday morning I picked up the phone to once more go into the breach. I tried to explain to the agent that there was a problem with my trying to book the reservation but he didn’t seem to understand and insisted on just taking me through the regular process. I dutifully entered my credit card information and then award account PIN. It didn’t work.
He then suggested that he was going to work on changing my PIN. I tried to tell him there was nothing wrong with my PIN and that the previous agent had said there was something wrong with the account. The agent looked and said that the passport information was missing. He also kept saying “I am taking control of the reservation”. I assume that was some sort of Turkish phrase that does not transfer directly to English, so I wonder what it was that he kept trying to say :-).
I was suggesting we try to book a new reservation but he said there was nothing wrong with the reservation. I gave him all of our passports (again) and he sent me back to the miles PIN payment IVR.
And then…. it just worked?!?!? I really have no idea why it worked this time as it was literally the same thing I did on every other call. The only thoughts I have as POSSIBILITIES are that I have one kid who is under 12 (a “child” ticket). While there is no change in price, that was one thing that was sort of mentioned on some of the calls. The other thought was that one of my kids has a passport that starts with a letter (rather than all numbers). So maybe that was causing a problem depending on how they entered it in? I’m not sure since obviously the passport information is not checked anywhere, and as expected, did not transfer over to the United bookings.
Was it worth it?
Was all of this hassle worth it to book flights for 1/3 of the cost (7500 vs 22500 miles) of using United miles? Maybe? Probably? But was it worth it to use up my 105,000 expiring Turkish Miles&Smiles miles? Definitely!
Have you booked the Turkish Airlines sweet spot in 2022 or recently? Leave your experience in the comments
This site is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as thepointsguy.com. This may impact how and where links appear on this site. Responses are not provided or commissioned by the bank advertiser. Some or all of the card offers that appear on the website are from advertisers and that compensation may impact on how and where card products appear on the site. Any opinions expressed in this post are my own, and have not been reviewed, approved, or endorsed by my advertising partners and I do not include all card companies, or all available card offers. Terms apply to American Express benefits and offers and other offers and benefits listed on this page. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. Other links on this page may also pay me a commission - as always, thanks for your support if you use them
User Generated Content Disclosure: Points With a Crew encourages constructive discussions, comments, and questions. Responses are not provided by or commissioned by any bank advertisers. These responses have not been reviewed, approved, or endorsed by the bank advertiser. It is not the responsibility of the bank advertiser to respond to comments.
I don’t think I’d have the patience to HUCA 8 times after long holds.
A lot of sweet spots but not useful if you can’t easily book them.
Yeah – I hear that. In this particular situation I had expiring Turkish miles, so I really needed to use them. But it’s hard to recommend to casual miles and points people, even for 1/3 the United price
Similar story, but took a lot less time to book. Have 150K miles in Turkish, 75K expiring this year and 75K next year, from 2 flights with family of 5 to Hawaii that never happened due to Covid. Emailed all of the Turkish offices 10 months in advance of my when we wanted to go next January, 1 of them was able to put it on hold for me. Called up, first agent ticketed it (took about 40 minutes). One credit card didn’t work at first and then I did get charged twice, but it eventually refunded. Hope it still works next year when I try to book another set of 5 tickets. People often ask me about this and I say you need a lot of patience, which most people don’t have.
Good luck 🙂
This is a great story, even though I’m sure it was a frustrating experience. I laughed out loud at the “No, dear reader, he did not.”
A question: How did you earn the miles or points that you then transferred over to Turkish Airlines? I see that they have a transfer a relationship with Citibank, and also with Marriott Bonvoy.
These Turkish Airlines miles I had in my account from back in 2019 when I FIRST tried to go to Hawaii. That was one of the reasons to get this deal done sooner rather than later, as Turkish miles expire after 3 years (with no reasonable way to extend them). Mine were set to expire on December 31, 2022.
I can’t remember off the top of my head how I got them originally, but I think that I transferred over from Citibank. Turkish is also a transfer partner of Capital One as well, which might be more helpful for you.
Great story, and great way to start the day! I was laughing myself silly!! You’re such a patient individual. I hope you and your family have a wonderful time in Hawaii. Aloha!
Can you put an available itinerary on hold with Turkish by email and _then_ transfer the points from Capital One, before calling to ticket? That seems like the best strategy in case the space goes away before someone at Turkish reserves it.
Yes – that is what I did back in 2019 originally. This is probably what I would do again if I book Turkish, depending on how much I wanted to take the risk of the space disappearing.
Because putting things on hold by email is so random, you could even try calling in and putting it on hold, then hanging up, transferring the miles, and calling back to ticket it.
Thanks for the info / post! I’m looking at expiring points at 12/31/2022 from cancelled Hawaii trip for five using sweet spot. Couple questions:
1. Do I just need to book a trip by 12/31/2022 or actually travel by then? I’m hoping it is the former but not completely clear to me.
2. Is there a similar fixed cost for business class one way in points for reference (similar to 7,500 per one way for economy)? Also, does this show up as a saver award when searching in same manner through United’s website or is there some other way to identify?
Thanks again!
1 – Just use the miles (book the trip) by the time your Turkish Miles&Smiles miles expire
2 – Yes – 12,500 in business (which is obviously an amazing deal but much harder to find availability). It needs to show on United.com as saver availability (I think that’s 45,000 MileagePlus miles one way)
Running into similar issues where their system won’t accept my Miles&Smiles pin. Infuriating as I’ve had 10+ agents attempt to do this so far.
Yeah – it’s super frustrating. I don’t think it’s an issue where there’s anything wrong with the PIN. Instead, after you put in the correct PIN, the system tries to ticket your award, and if there are any problems with the award that’s where you’ll get the error.
Like I said in the post, I never quite figured out what was wrong with my ticket other than “missing information” on the passengers. Good luck and report back if you ever get it ticketed!
Finally got ticketed. One of the last agents I spoke with mentioned that the system showed that my Miles&Smiles account was not verified. I clicked around the website to edit my personal details and added my email and phone number as login methods – it then prompted me to verify my account. This did not immediately help, but may be related. The agent said he would forward a request to a different team to “fix my account”. The next day, I was able to get ticketed after HUCA 3 times.
Awesome! Hope it’s an amazing trip
I booked United tickets with Turkish miles this year. Similar experience – no luck finding flights over the phone but by email one of the offices held a reservation for me. Instead of calling in to pay, they emailed me forms to fill out and that part was a breeze! Thanks for sharing your experience.