One of the perks of having an American Express Platinum Card is having access to American Express Concierge Service. According to American Express:
All around the world, you can call on these knowledgeable and ever-helpful professionals to source tickets for sport and entertainment, arrange the purchase and delivery of gifts or flowers, and secure restaurant reservations for you.
SEE ALSO: Amex Concierge vs. Citi Concierge.
When it comes to getting tickets to entertainment events such as concerts or Broadway shows, I always think of Amex Concierge first. Here’s why.
4 Reasons why I love using American Express Concierge for Broadway tickets:
- They can get you into shows with hard-to-get tickets, such as Hamilton. Amex Concierge was able to get me 3rd Row orchestra seats to Hamilton in NYC.
- No additional fees as charged by Ticketmaster or Telecharge
- Special access to shows or performances reserved only for Amex cardholders (they did this for Hamilton in Chicago)
Well, that was only three reasons, right? What’s the fourth reason? Here’s what happened:
Early in January, I worked with Amex Platinum Concierge and was able to get two mezzanine level seats to the upcoming Broadway musical, Frozen. These are very hard-to-get tickets. There were no tickets available with Ticketmaster, and Amex reached out to Stubhub for these tickets priced at $190 each ($380 total). Stubhub is best known for being an after-market ticket reseller.
PC: Disney’s Frozen on Broadway Facebook Page
This was the receipt from Amex:
Original tickets to Frozen – Mezzanine at $380 total (Amex Platinum Concierge receipt)
The tickets were to be sent via UPS no later than January 19. As of January 23, I’ve not yet received the tickets and called Amex for a status. The Concierge service couldn’t reach the 3rd party seller linked to Stubhub. Amex offered that we wait to hear back from the seller; or check what similar or better seats Stubhub could offer at NO EXTRA CHARGE. Uhhhhh……..no brainer. Bam!!!
Here’s the fourth reason
You can often get a FREE upgrade to similar or better seats at NO EXTRA COST
Long story short, I ended up with two Center Orchestra Level seats. The selling price was over $400 each, or over $800 for two tickets. My price? Same price. I was not charged anything extra. How about that for an excellent perk with the American Express Platinum Card? Thank you, Amex. Here’s the revised receipt:
Upgraded tickets to Frozen – Center Orchestra (value close $900 total – Amex Platinum Concierge receipt
These 4 reasons make me use Amex Concierge whenever possible. Whenever I think of getting access to Broadway shows, especially the ones that are difficult to get, I use the American Express Concierge service.
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Dan Miller travels with his wife and 6 (SIX!) children. He loves to help families travel for free / cheap, especially larger families. If you are looking for help, drop him an email at 
Definitely useful. And I think you will enjoy the show. I saw it on opening night in Denver and with a few tweaks it will be a very solid show.
Very good to know. I’ve not seen the show, and I can just imagine that it will be the next hit on Broadway given it’s following with the success of the animated film.
Best way to get “Broadway” touring tickets is via your local theatre direct. Signup for a season package of four or more shows. Their staff will work with you for your preferred seating areas and dates. If you can’t make a show you can trade for another date. If you need more tickets you can search online or ask for their help. No fees. Any tickets you don’t want you can sell on StubHub. Fyi, the benefit of getting similar or better seats in case of not receiving the tickets you bought is a StubHub benefit NOT an Amex benefit.
I think in the case that happened, the fact that I worked directly with Amex Concierge, they handled the whole communication or negotiation with the 3rd party, and I didn’t have to worry about reaching out to the 3rd party. That took away any worries knowing that I had Amex’s guarantee in securing the tickets that I purchased. They didn’t tell me to reach out to the 3rd party myself, instead, they took care of that for me, the cardholder. The big surprise of getting better seats (without being charged extra) was a huge icing on the cake.
Much as I love Amex Concierge, I have to disagree. I had two experiences where the concierge was not helpful and in fact, lost seats for me instead. With Hamilton, it was October of the first run year, and tickets were going on sale for the following summer. I was looking at some tickets online and called the concierge to see if there were better seats (this was my first experience). The agent hemmed and hawed and eventually, those seats sold right out from under me. I purchased my own while still talking to the guy and he said “looks like you got lucky… I only see the same seats”). The second time, I was trying to get concert tickets and knew I would be away from my computer. I called the Concierge and told him what I wanted, and how much I was willing to pay (in case they had to go after-market when the seats went on sale). The day of the same came and went and I called to ask what had happened… I was told they emailed me to be sure I wanted to go ahead with the purchase. Emailed me… EMAILED ME! Of course, the tickets were gone, and I had NOTHING in hand! It took some days and eventually, Amex went to a ticket broker, and had to purchased tickets and my maximum cost! (The seats were higher, so the only benefit here was that Amex had to eat the difference). Either way, fail, fail. Sorry…
So sorry to hear that. I guess we can say that everyone’s got a different experience with Amex Concierge. Maybe I just got very lucky with the times I’ve had to call Amex. I actually got my Ham tix directly during one of the public sales. I ended up with Rear Mezz. Then I saw a post from a blogger about going through the concierge….so I gave it a try. The concierge got me tix to 3rd Row Orchestra….no questions asked. Purchased them. And now this luck with Amex and Stubhub fiasco….I had no idea about the better seats until Amex Concierge mentioned them to me.