For most of my life, I had an extremely tight handle on our finances. It was pretty much impossible for me to miss a transaction because I was constantly reviewing everything.
But over the past few months, I have gotten out of the habit of that, which is why I was glad when I finally sat down and got a handle on our (43) credit cards and got back in the habit of reviewing all of our transactions as they came in
One of the things I noticed was that I had been charged $40 (twice) by the Hyatt Place in Atlanta
We had stayed at a Hyatt Place on our way to/from Disney World, but these charges were surprising to me because this, like most of my stays was an award stay. Keep in mind that this Hyatt Place was NOT the Hyatt Place where the hotel fire alarm went off in the middle of the night – that happened on our trip there and this stay was on the way back.
I thought perhaps that it was due to my having canceled one of our stays but it not having processed correctly and being charged a “no-show” fee, though $40 seemed pretty low for that.
Reaching out to Hyatt to correct the problem
In any case, I reached out to Hyatt on Twitter via DM to see if they could take care of things for me
[List of hotel and airline Twitter contacts]
I actually wasn’t sure if they would be able to take care of it or if they’d suggest calling in, but I should not have worried! (Sorry for the way the image posts – you’ll have to read up from the bottom)
Yay! $80 – not bad for an hour’s work. It was slightly frustrating that this happened since who knows what might have happened had I not been paying attention to my statements. I asked about some bonus World of Hyatt points and they credited my account with 2000 points, which seemed reasonable.
No big moral to this story other than make sure to check your statements for any charges you don’t recognize!
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Maybe that was the rate that Hyatt was reimbursing the hotel for the award stay and somehow you got charged for it. Happened to me once with IHG, although I caught it before checkout because the property had slid my invoice under the door in the middle of the night so I could review it.
That’s what I expect too – that they meant to charge Hyatt but accidentally charged me. Still glad I caught it!
I was charged too but at the Hyatt midtown Atlanta. Apparently that charge was supposed to be to Hyatt for the free stay. They reversed the charge but goes to show you what your points are really worth!
43 credit cards? Pardon me, but that’s crazy.
Gregory – I think you’re going to be in the minority with that opinion around here 🙂
Good report Dan, and glad to hear they checked and corrected the matter so quickly. Lesson learned — don’t trust the system to get it right, esp. if you’re using sooo many payment options.
Separately, what’s with the still miserable Hyatt web site? When doing a reservation at a resort all on points, we’re not supposed to have to pay resort fees — and yet the web site time again warns me I’m going to have to fork it over…. (and never mind the Hyatt “discoverist” / whatever status assurances that I won’t)